Resident Participation Team Leader job with London Borough of Hackney

Good resident engagement and participation is a top priority for Housing Services. Making sure that we involve our residents in improving our services and promote strong, sustainable communities is paramount. We have recently remodelled our resident participation service to match our aspirations and are now looking for enthusiastic and dedicated professionals to join our new team.

As a team leader in our new Resident Participation Team, you will oversee a small team responsible for further development of our involved residents’ groups, including resident training and development and capacity building. You will also play a pivotal role in making sure that residents can influence decision-making and scrutinise service performance in a meaningful way. You will demonstrate a real passion for promoting the inclusion of Hackney’s diverse communities and be committed to promoting innovation and resident empowerment.

To excel in this position, you will bring experience of working with residents successfully to promote service improvement and strong resident groups, preferably in a housing environment. You will need to demonstrate that you understand what good governance and resident scrutiny looks like, and have the ability to lead and adapt to change within the context of Hackney Council’s wider strategic objectives. Your track record will show that you understand the principles of good communication and engagement and can deliver outcomes that benefit residents in a fast paced environment. The role may suit someone with good experience of resident engagement who is looking for their first management opportunity in this area.

We are committed to providing a fair and inclusive workforce where all staff can achieve their full potential. We know that a diverse workforce at all levels also makes for a more creative and productive environment, bringing different experience, knowledge, and viewpoints. We would therefore like to encourage applicants who come from a diverse range of backgrounds to apply.

For an informal discussion about this role, please contact Oliu

r Rahman, Resident and Community Engagement Manager on 0208 356 5002.

Hackney is one of the UK’s highest performing local authorities, serving one of London’s best places to live and work. We have achieved a huge amount: our services, our schools, our public spaces are all amongst the very best. We have changed the reputation, not just of the Council, but of Hackney itself. Bringing jobs and investment into the borough, securing the legacy from the 2012 Games, and making this a place of which we can all be proud.

If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.

The recruitment process is anonymous. Therefore, we do not accept supporting statements or CVs.

When applying, there will be a number of questions relating to the post on the application form. It is essential that you complete the application questions, responding to each using examples of your skills, knowledge, and experience.

Closing date for applications: 10 July 2022.

Interview date: 28-29 July 2022.

We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included, and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.

Hackney Council works to eradicate discrimination on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.

The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available:

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