Roblox and its related website have been offline for more than 24 hours. While the company is working to resolve the outcome, no official timeline for the return of the massively popular digital creative space has been announced.
The game-creating platform began demonstrating problems Thursday night. Roblox issued a statement about his official Twitter, which assures users that it is actively troubleshooting the problem. The company also clarified that the interruption was not caused by an external party.
“We believe we have identified an underlying internal cause of the outage,” the company wrote on its official Twitter account. “We are in the process of carrying out the necessary engineering and maintenance work to get ‘Roblox’ up and running again ASAP. Thank you for your patience.”
Earlier in the outing, some speculated that the Roblox shutdown was caused by an overload of users participating in a Chipotle campaign. The restaurant chain had embarked on a Halloween event at Roblox that involved a $ 1 million giveaway of free burritos shortly before the blackout began. Roblox has since clarified that “this interruption was not related to any specific experiences or partnerships on the Platform.”
As of Saturday afternoon, the official Roblox website continues to show the common message meaning technical maintenance: “We’ll make things more amazing. Be back soon.”
Free-to-play Roblox reports drawing more than 200 million active users each month, with players using a wide range of devices including iOS, Android, tablets, computers, Xbox, Oculus Rift and HTC Vive.
Daily active users spend an average of 156 minutes a day playing the game. In recent months, Roblox has continued to offer players in-game experiences from creative collaborators ranging from Paris Hilton to Twenty One Pilots to Netflix.