Some Toronto Transit online services down after ransomware attacks

Toronto’s public transportation authority reports outages in some of their online services following a ransomware attack targeted at the agency earlier this week.

The Toronto Transit Commission, which operates the city’s bus, metro, tram and paratransit services, has been dealing with the attack on its computer systems since Thursday.

While most services operate as usual, spokeswoman Shabnum Durrani says customers are currently unable to figure out when the next transit vehicle should arrive.

She says the attack has affected apps like Rocketman, which provides real-time route information, as well as systems that show arrival details at the city’s subway stations.

Durrani says the online reservation system for Wheel-Trans, the authority’s paratransit service, is also down due to the attack, but notes that TTC can still honor reservation requests made before the attack took place and customers can still arrange new trips via. Telephone.

She says the attack has also left TTC employees unable to use their internal email system.

Ransomware is a form of malicious software designed to damage or disable access to encrypted data. Those behind such attacks typically require payment to release or regain access to the compromised systems.

Durrani says the TTC is working with Toronto police to investigate the incident, but a police spokesman says he has no information on an ongoing investigation.

The TTC did not provide an estimate of when the services concerned would be restored.

TTC offers public transportation to up to 1.7 million people every weekday in Toronto and the surrounding municipalities.

This report from The Canadian Press was first published on October 30, 2021.

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